**All interviews will be conducted remotely (online or by
Pontica Solutions is an award-winning BPO company that offers great opportunities for young professionals. We have managed to create a sustainable and people-oriented team and to concentrate our expertise in quality.
Join our technical support team and work for our newest client – a German-based technology consultancy company with an HQ in Bielefeld, focusing on the Salesforce and SAP market.
Communicate with customers via different channels depending on the
Guide customers into finding the best solution for them.
Responsible for resolution of problems and reporting solutions.
Answer queries in a timely and professional manner.
Troubleshoot and collaborate with the tech teams to solve real-time issues that arise.