Pontica Solutions
50 - 300 служителя Apply See employer
Customer Support Specialist with Spanish and English (gaming platform)
Varna
full-time

Customer Support Specialist with Spanish and English (gaming platform)

Varna full-time

About us

**All interviews will be conducted remotely (online or by phone).

Pontica Solutions is an award-winning BPO company that offers great opportunities for young professionals in the field of customer success, people management, project management, marketing, and IT. We are looking for customer support specialists to work for our client – an industry-leading provider of high-quality turnkey solutions gaming platforms that can be fully tailored to fit all the customers’ needs.

Responsibilities

Dealing directly with clients’ queries over chat system, e-mail, and phone
Answering client’s requests
Promoting products and services to clients
Optimize customers’ satisfaction
Interacting with other departments as necessary to meet client’s needs
Maintaining professionalism at all instances

Requirements and necessary skills

High command of written Spanish (good knowledge of English will be a plus).
Previous experience in the sports betting industry/client services will be a huge advantage.
Excellent computer literacy.
Excellent interpersonal and communication skills.
Very good customer orientation.

We offer

Attractive remuneration. Referral bonuses.
Full training – provided by the company.
Flexible working hours.
Additional health insurance and other social benefits. Exclusive discounts & offers.
Open-minded management team promoting innovation, personal and professional development.
Permanent employment.

Contact Information

Phone: 0885682878

VCD