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Business Product specialist is responsible for end to end & lifecycle management of the business portfolio of products and services for business segment.
• Actively participates in product initiatives that are related to
achievement of company goals.
• End to end ownership of products
• Actively participates in preparation and updates of the commercial products roadmap
• Leads a product management process and involves other team members to develop and delivery of new products or improving existing ones
• Employ design thinking and business analysis/modeling to uncover user needs and business objectives
• Monitors Product KPIs and proactively initiates marketing activities and/or product improvements to maximize customer experience and product performance
• Leads and coordinates design and set up of customer journeys and respective business processes so to deliver excellent E2E customer experience
• Participates in trainings for new product/services to Front line teams
• Participates in vendor selection processes
• Manages internal and external partners relationships for the respective commercial products portfolio
• Sets, measures and manages the performance of all product related KPIs, identifies underperforming areas and proposes actions for improvement