Astrea Recruitment
20 - 50 служителя Apply See employer
Support Center Representative with German, French, Italian, Polish and English
Sofia
full-time

Support Center Representative with German, French, Italian, Polish and English

Sofia full-time

About us

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – a global company known for its customer engagement solutions and
services. We are looking for driven, reliable, team-oriented people for the role of Support
Center Representative with German, French, Italian, Polish and English.

Responsibilities

Essential Duties and Responsibilities:
* Serving as a first point of contact for customers, getting to the core of their issues and
providing the solutions in a timely manner;
* Using your communication skills and empathy while guiding the customers through solution
process and ensuring satisfaction with your service;
* If needed, forwarding the case to the correct person or team, as per company guidelines;
* Keeping cases up to date, by logging information about every interaction in the system;
* Preforming tasks related to outbound campaigns for clients’ products and/or services;
* Working as a part of a team and striving to reach performance targets and meet SLA-s.

Requirements and necessary skills

Requirements:
* Proficient in German, French, Italian, Polish and fluent in English language;
* High school diploma and good PC user skillset;
* Previous experience in a similar environment is desirable but not necessary;
* Analytical thinker with a team-player attitude;
* Organized and reliable and driven;
* Eager to learn how to handle cases and situations.

We offer

Our client offers:
* Amazing salary and performance-based bonuses;
* Life insurance and a voluntary medical plan;
* Standard working time and week (free weekends);
* Paid annual leave;
* Fresh and modern office-space;
* Supportive, dynamic and exciting work environment.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N MA_SCRGFIPE)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809)

Contact Information

Phone: 0885 865 066

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