Logical Recruitment Partners
Dutch Customer Service Remote - Anywhere in Bulgaria
Remote/ Home office work
Between 3000 and 4000 bgn

Dutch Customer Service Remote - Anywhere in Bulgaria

Remote/ Home office work full-time Between 3000 and 4000 bgn

About us

We need your expertise! Be a part of our dynamic team today and help us grow. If you are passionate about travel, then this is the role for you. Join one of the world’s largest travel marketplaces, making it easier for everyone to experience the world by offering memorable travel experiences, a variety of transportation options, and incredible places to stay.

We have an exciting new opportunity for a Travel Support Representative to join our diverse team. If you are a customer service-focused individual with great communication skills, and proficient in Dutch and English, apply now.

As a Travel Support Representative, you will deliver high-touch customer care to travelers embarking on worldwide journeys, finding solutions for flights, hotels, car rentals, and more.

Working Hours:

Enjoy a great work-life balance with our standard working hours:

Monday – Friday: 10:00 a.m. – 7:00 p.m.


Core Responsibilities:

Provide excellent customer service to our clients via different channels (inbound calls, outbound calls, email, chat) and work towards meeting Key Performance Indicators (KPIs).
Ensure all customer queries are answered and their concerns are addressed accordingly, demonstrating empathy.
Maintain basic knowledge of client products and/or services.
Participate in activities designed to improve customer satisfaction and business performance.
Track, document, and retrieve information in the call tracking database.

Requirements and necessary skills

Skill Requirements:

Fluent in Dutch (written and verbal) and working proficiency in English.
Strong computer navigation skills, keyboarding skills, internet surfing, and PC knowledge.
High school diploma with three to six months of relevant experience preferred.
Skilled in multi-tasking and ability to adapt to changes quickly.
Tolerance for repetitive work in a fast-paced, high production work environment.
Strong customer service skills, excellent communicator, and ability to work as a team member.
Ability to rotate shifts, as needed.

We offer

What You Can Expect from Us:

Full-time role with standard working hours: Monday – Friday from 10:00 a.m. to 7:00 p.m.
Work from Home: Flexibility to work from any place in the country.
Competitive salary: 3,800 BGN per month.
Coverage of prenotice if needed.
Comprehensive initial training and onboarding: Fully paid by us.
Continuous training and upskilling programs: Through Concentrix University.
Professional Development and Career Navigation programs: Map out the steps in your desired development.
Health and Wellbeing initiatives.
Relocation support if needed: Accommodation and travel expenses.
Additional benefits: Health and Life Insurance, Multisport card, transport allowance, bonus for important life events, additional paid leave for education, corporate discounts, company events, and many more!

Contact Information

Phone: +447704170259

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