Astrea Recruitment
20 - 50 employees
Services Coordinator with Swedish, German, Dutch, Arabic or Turkish (Hybrid)
Sofia, Work from home
full-time

Services Coordinator with Swedish, German, Dutch, Arabic or Turkish (Hybrid)

Sofia, Work from home full-time

About us

HYBRID MODEL | HEALTH INSURANCE | FOOD VOUCHERS | MULTISPORT

Your mission
Be the link between customers and a wide range of products and services — from travel bookings and flights to digital and technical solutions.
You’ll combine excellent communication with a commercial mindset, helping customers find the right solution while identifying opportunities to enhance their experience.

Responsibilities

• Handle inbound and outbound calls, emails and chats
• Support customers with travel-related requests
• Recommend relevant products and additional services
• Provide professional and empathetic customer support
• Moderate digital content and follow defined guidelines
• Maintain strong knowledge of products and services
• Advise clients on best practices and product optimization
• Support the implementation of various technical solutions
• Document customer interactions accurately

Requirements and necessary skills

• Excellent Swedish, German, Dutch, Arabic or Turkish
• Very good English
• Strong communication and relationship-building skills
• Customer-focused and commercially minded approach
• Interest in technology and digital solutions
• Sales experience is a plus
• Experience in Sales Operations or Data Services is an advantage

We offer

• Hybrid working model with a dynamic international team
• Additional health insurance
• Food vouchers
• Multisport card
• Work across customer care, travel, content moderation and digital solutions
• Exposure to sales, product consulting and client relationship management
• Opportunity to develop your commercial and technical skills

Contact Information

Phone: 0884978869